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Privacy Policy - SOINTE

Last updated: February 2, 2025

Our Privacy Policy at a Glance

  • Who are we? We are SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) and we process your data as the Data Controller. This means we are responsible for how we use and protect your personal data.
  • What do we use your data for? We use the data you have provided online or through any other means to respond to your enquiries and suggestions.
  • Why do we have them? We are legitimised to process your data for different reasons. When you fill in a form or send an email with an enquiry or suggestion, we have a legitimate interest in responding to it.
  • Who do we share your data with? We will only share data with those partner companies necessary to handle received requests and provide our services or supply you with products, banking entities and bodies required by law. We never sell your data to third parties.
  • What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data you have previously authorised us to use, to portability and to not be subject to automated individual decisions.

Personal Data Processing Principles

In the processing of your personal data, we apply the following principles to ensure maximum protection for you:

  • Principle of lawfulness, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you of in advance with complete transparency.
  • Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require them. The minimum possible.
  • Principle of storage limitation: Data will be kept for no longer than necessary for the purposes of the processing. Depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable period of time.
  • Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorised access or misuse of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our clients, suppliers and users, and in general of all persons who maintain contact with us, regardless of the means they have used to communicate (online form, by telephone, by email, or in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, and the rights you have in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice and Cookie Policy up to date, information that you can consult on this same website.

1. Who is the Data Controller?

The controller responsible for processing your data is SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE):

Identity SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) - B38752283
Address CALLE RAMÓN Y CAJAL, 31 LOCAL IZQ. 38004 - Santa Cruz de Tenerife
Phone 822111444
Email info@sointe.es

SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) informs the user that the data provided through browsing our website, the various data collection forms or by sending emails, will be processed by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) and that such processing is recorded in the Register of Processing Activities managed by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) in accordance with the GDPR.

2. What Are Your Personal Data Used For?

At www.sointe.es, we process data from both our website users and third parties who maintain relationships with us. In order to help you understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the legal basis depending on the category of persons whose data we process. Below, we classify the persons whose data we process according to the type of relationship they maintain with SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE):

2.1. Website Users

What data do we collect from our website users?

a) Data from users who fill in any of the available forms: The personal data that SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) requests includes:

  • Identifying data: name, surname, telephone, postal and email address
  • Data related to the request

b) Data from users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, they authorise us to use the personal data provided for the following purposes:

  • To send them the information and provide the service they request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:

  • The form that the web user completes for the purpose stated therein. The form is subject to acceptance of this privacy policy via the indicated checkbox.

What is the legal basis for processing your data?

  • The express consent of the user (Article 6.1.a. GDPR) expressed through the completion of the various forms; the checkbox is what legitimises the processing by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE). The user may revoke the consent given at any time, although if consent is revoked, this does not affect the data processing carried out prior to the revocation.
  • The legitimate interest for the creation of browsing profiles and detecting preferences through the installation of cookies.
  • The performance of a contract or pre-contractual measures when the client makes a request through the various forms available to the user on our website or requests information about the services provided by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE).

2.2. Clients

What data do we collect from our clients?

a) Data from clients who fill in any of the forms available on www.sointe.es as well as at the physical premises of SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE):

  • Identifying data: name, surname, telephone, postal and email address
  • Data related to the request

b) Data from our clients obtained through our contracts and quotes

How do we obtain your data?

If you are an online client, we obtain your data through:

  • The information request or quote form completed by the user. The form is subject to acceptance of this privacy policy via the indicated checkbox.
  • Browsing data is obtained from the various cookies that the client accepts when first accessing www.sointe.es

If you are an in-person client, we obtain your data through:

  • The new client registration form.
  • Acceptance of the presented quote.
  • The signed contract.

For what purposes will we process your personal data?

  • Generate and manage the documentation associated with your requests and purchases.
  • Provide you with information about offers, products and services related to your purchase.
  • Process your reservation or online purchase through our platform.

What is the legal basis for processing your data?

The performance of a pre-contract/contract to send you the information and carry out the management of the service provided or the product supplied, which would not be possible otherwise.

The user may revoke the consent given at any time.

3. How Long Do We Keep Your Data?

3.1. Website Users

  • Data processed on the basis of the web user's consent will be kept for as long as it remains relevant for the purpose for which it was collected and consent has not been revoked.
  • Data processed on the basis of legitimate interest will be retained for the period linked to the reason for the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.
  • Data processed on the basis of performance of a contract or pre-contractual measures will be retained for as long as the contractual relationship remains in force, as well as the subsequent period required by legal obligation.
  • The IP address obtained through cookies will be retained for a period of one year, for the purpose of demonstrating the user's consent.
  • Regarding the retention period of cookies, you can obtain more information on our website in the section "Cookie Policy".

3.2. Clients

  • Data processed on the basis of the client's consent will be kept for as long as it remains relevant for the purpose for which it was collected and consent has not been revoked.
  • Data processed on the basis of legitimate interest will be retained for the period linked to the reason for the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.
  • Data processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, will be kept for as long as the contractual relationship remains in force. The retention period once the relationship has ended, in the event that the processing is linked to a legal obligation, shall be as provided for and the data subject may not revoke the processing of the data except in the provisions for legally established data blocking.

4. Additional Information on Data Processing

Important: Only persons over 14 years of age may provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and accuracy of all data communicated to SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) and declares that they are over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

The personal data processed by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) may be mandatory or voluntary. Through web forms, you will not be asked for special categories of data to ensure your privacy. If it is necessary to collect special categories of data to provide you with a service, they will be requested through another channel. The data that will be requested in the forms are:

  • Data related to the request.

Voluntary information is that which the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms are mandatory; refusal to provide them will make it impossible to provide the service or respond to your request.

In the event that you provide us with data from third parties, you declare that you have their consent and undertake to convey to them the information we provide in this clause, exempting SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) from any obligation. However, SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) may carry out verifications to confirm that the third party has been informed, adopting the due diligence measures established in data protection regulations.

5. To Which Recipients Will Your Data Be Communicated?

Data will not be disclosed to third parties except where required by law or where necessary to respond to your request.

Among the recipients to whom your data may be communicated are:

  • Public Administrations and Bodies where required by tax, labour, Social Security or any other applicable regulations.
  • Companies responsible for data processing (fraud detection and prevention providers, technology services, customer service, advertising and marketing services, and, in general, third-party providers necessary for the provision of services offered by SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) such as courier and transport service providers, etc.)

6. Are International Data Transfers Made?

www.sointe.es is hosted in Spain, a country within the European Union, in the territory of the European Economic Area, or which complies with the guidelines established in Articles 46 and 47 of the GDPR; therefore, no international transfers of data provided by users on the website will take place.

Our website only accesses user data through the following means:

  • Through the contact forms available to the user on the website.

International data transfers may also occur in connection with the aforementioned disclosures/communications, for which SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) will use the tools provided in Articles 46 and 49 of the GDPR as a guarantee for transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously demonstrated the adoption of appropriate technical and organisational measures for the proper protection thereof, and transfers will only be made to third countries where there is a legally binding instrument in accordance with Articles 46 et seq. of the GDPR. By accepting this privacy policy, you accept that an international data transfer may occur in accordance with the indicated guarantees.

In the event that the requirements established in the GDPR are not met, the data subject may grant consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorisation must be requested from the Supervisory Authority.

Important: SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) never sells its users' data to third parties.

7. What Rights Do You Have and How Can You Exercise Them?

The user may exercise the following rights before SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE):

  • a) Access your personal data
  • b) Rectify them when they are inaccurate or incomplete
  • c) Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected
  • d) Object to their processing
  • e) Request restriction of processing of your data when any of the conditions provided for in the regulations apply
  • f) Request portability of your data in the cases provided for in the regulations
  • g) Not be subject to automated decisions
  • h) Revoke consents granted

Exercising Your Rights

To exercise your rights, the user must send a written communication indicating the right they wish to exercise and attaching proof of identity and a postal or email address for notification purposes. This request can be made either by postal mail to: SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) CALLE RAMÓN Y CAJAL, 31 LOCAL IZQ. 38004 - Santa Cruz de Tenerife, or to the following email address: info@sointe.es

SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) must respond to the request for the exercise of rights within one month of receiving the request. This period may be extended by a further two months where necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, stating the reasons for the delay.

Right to lodge a complaint: Data subjects have the right to lodge a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they consider that SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) has infringed the rights recognised by data protection regulations.

Spanish Data Protection Agency (AEPD)
Website: www.aepd.es

8. Is My Data Secure?

SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) has a current contract with the hosting company Euskatel, S.A. for the hosting of its website. It is a European company and has the latest security systems in place.

In any case, SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) guarantees the adoption of appropriate measures to ensure the confidential processing of your data, given their reserved nature, and undertakes that such data shall remain secret, treating them with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows for an encrypted connection to be established when a user visits our website and exchanges information with us.

9. Links to Other Websites

If you choose to leave our website through links to other websites not belonging to our entity, SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) shall not be responsible for the privacy policies of those websites or the cookies they may store on the user's computer.

10. Cookies

This website uses its own and third-party cookies to improve the browsing experience and offer content of interest. For more information, please consult our Cookie Policy.

11. Privacy Policy Modifications

SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE) reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments, as well as industry practices.

When significant changes are made to this Privacy Policy, users will be informed through the website or by email if we have their email address.

12. Contact

For any enquiries regarding this Privacy Policy or the processing of your personal data, you can contact us:

  • Address: Calle Ramón y Cajal 31, Local Izquierda, 38004 Santa Cruz de Tenerife
  • Phone: 822 111 444
  • Email: info@sointe.es
  • Hours: Monday to Friday, 9:00 AM to 5:00 PM

This Privacy Policy has been drafted in accordance with GDPR (EU) 2016/679 and LOPDGDD 3/2018.
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