Cookie Policy - SOINTE

1. What Are Cookies?

A cookie is a text file that a web server can save on your computer's hard drive to store certain information about you as a user. Cookies are used for various purposes such as storing data for future visits, recognising the user and avoiding repeated authentication requests, knowing which pages you visit, or saving your preferences in customisable areas... Websites typically use cookies to obtain statistical information about their web pages and analyse the behaviour of their customers/users.

Cookies Exempt from Consent

Cookies used for any of the following purposes are exempt from the obligations established in Article 22.2 of the LSSI:

Solely enabling communication between the user's device and the network.
Strictly providing a service expressly requested by the user.

Thus, the exempt cookies include those whose purpose is:

"User input" cookies. These are cookies stored on the device when the user enters information on a website. For example, when filling in a web form.
Authentication or user identification cookies (session only). Their function is to identify a user when they enter their credentials to log in.
User security cookies. These are cookies that detect security problems or risks. For example, those that detect repeated failed connection attempts.
Multimedia player session cookies. They allow multimedia content to be played on the websites visited by the user. For example, videos that play automatically upon entering a website are authorised by this type of cookie.
Load balancing session cookies. They connect the website server and the user's server so that information can be transmitted between them.
User interface customisation cookies. These are cookies that remember user preferences during navigation on a website. For example, the language; the chosen browser; etc.
Certain plug-in cookies for sharing social content. They are used when the user visits social networks through a website. For example, when sharing a website article on social networks.

The specific uses we make of these technologies are described in the following sections.

2. Types of Cookies

Cookies can be classified according to the following criteria:

2.1. According to Who Installs the Cookie

First-Party Cookies

These are cookies sent to the user's terminal device from a device or domain managed by the editor itself and from which the service requested by the user is provided.

Third-Party Cookies

These are cookies sent to the user's terminal device from a device or domain managed by us or by a third party, but the information collected from the cookies is managed by a third party other than the website owner.

2.2. According to Their Retention Period

Session Cookies

These cookies last for the duration of the user's browsing session and are deleted when navigation ends.

Persistent Cookies

These remain stored on the user's terminal for a longer period, thus facilitating control of chosen preferences without having to repeat certain parameters each time the website is visited.

2.3. According to Their Purpose

Technical Cookies

Technical cookies are those that are essential and strictly necessary for the proper functioning of a website and the use of the various options and services it offers. For example, session maintenance cookies, those that allow the use of security elements, sharing content on social networks, etc.

Personalisation Cookies

These allow the user to choose or customise features of the website such as language, regional settings or browser type.

Analytical Cookies

These are used by web portals to create browsing profiles and to understand user preferences in order to improve the offer of products and services. They enable monitoring of geographical areas of greatest interest to a user, the most popular web content, etc.

Advertising Cookies

These store information about user behaviour obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display targeted advertising.

3. Cookies Used on Our Website

www.sointe.es uses the following types of cookies on the website:

3.1. Technical Cookies

These allow the user to browse the website, remember their passwords and use features such as the shopping cart.

3.2. Cookie Details

The first-party and third-party cookies used on our website, installed on our own domain, are as follows:

Cookie name	Purpose	First-party/Third-party	Duration	When is it installed?
_gcl_au	Advertising cookie used to measure conversions and campaign effectiveness (Google Ads).	Third-party	3 months	When accepting marketing/advertising cookies
moove_gdpr_popup	Stores the user's consent preferences regarding cookie usage.	First-party	1 year	When accepting or configuring cookie preferences

Important: This website, like most websites, includes features provided by third parties.

Our website is a living site and new designs or third-party services may be added. This may occasionally change the cookie configuration and cookies may appear that are not detailed in this policy.

Our site does not control the cookies used by these third parties. For more information about cookies from social networks or other external websites, we recommend reviewing their own cookie policies.

4. Information and Obtaining Consent for Installation

www.sointe.es has sought to establish appropriate mechanisms for obtaining user consent regarding cookies, tracking pixels and web beacons that are not strictly necessary. This includes analysis or measurement tracking devices, which will not be installed without the express acceptance of the user.

When you access our website, a pop-up appears informing you of all the details about cookies and other tracking devices, offering granular acceptance of these.

Users will not have to give their consent every time they visit the website. We will keep your consent and tracking device preferences for a maximum period of 24 months. Before this period elapses, we will request the renewal of your consent regarding cookies and other tracking devices.

5. How Can I Prevent Cookie Installation?

The user can reject the installation of all cookies and other tracking devices, according to their preferences, except those expressly authorised or those that are technical in nature and must be installed to ensure the proper functioning of the website, by selecting those they wish to install or reject in the pop-up or cookie acceptance window that appears when entering the homepage. However, there are other ways to prevent cookies or other tracking devices from being installed on your device, as indicated below.

The user can configure their browser to accept or reject the cookies it receives, or for the browser to alert them when a server wants to save a cookie. If some technical cookies are disabled, the correct functioning of some website features is not guaranteed.

The user may exclude Google Analytics "analytical and advertising" cookies from being stored on their terminal through the opt-out systems provided by Google Analytics.

5.1. Browser Configuration

Below, we also provide some examples of how to disable cookies through your own browser settings:

Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Safari: http://support.apple.com/kb/HT1677?viewlocale=en_US
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Opera: http://help.opera.com/Windows/11.50/en/cookies.html

For further information, visit the Spanish Data Protection Agency page, which helps configure privacy on social networks, browsers and mobile operating systems. More information.

5.2. Third-Party Tools

There are third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation, for example:

In any case, the user can allow or block cookies, as well as delete their browsing data (including cookies) from the browser they use. Consult the options and instructions offered by your browser to do so. Please note that if you accept third-party cookies, you must delete them from the browser options.

6. Links to Other Websites

If you choose to leave our website through links to other websites not belonging to our entity, we shall not be responsible for the privacy policies of those websites or the cookies they may store on the user's computer.

7. How Do We Collect and Use IP Addresses?

The web servers may automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows subsequent processing of data in order to determine whether you have given your consent for the installation of cookies, to carry out purely statistical measurements that allow us to know the number of visits made to the website, the order of visits, the point of access, etc.

8. International Data Transfers

Cookies and other tracking devices installed on our web domain are installed on our server, so the data collected in them is not subject to international data transfers.

You can find out about transfers that, where applicable, may be made by the third parties identified in this Cookie Policy in their respective policies (see the following link: https://policies.google.com/technologies/cookies?hl=en)

9. Updates to Our Cookie Policy

This policy is periodically reviewed to ensure its validity, and therefore may be modified. We recommend that you visit this page regularly, where we will inform you of any updates in this regard.

10. Contact

For any enquiries regarding this Cookie Policy or the processing of your personal data, you can contact us:

Controller: SOLUCIONES INFORMATICAS DE TENERIFE, S.L. (SOINTE)
Address: Calle Ramón y Cajal 31, Local Izquierda, 38004 Santa Cruz de Tenerife
Phone: 822 111 444
Email: info@sointe.es
Hours: Monday to Friday, 9:00 AM to 5:00 PM

More information: For more information about the processing of your personal data, please consult our Privacy Policy.